While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. Never again will I order on Alibaba, or any Chinese supplier for that matter. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. Supplied parts (cheap crappy knockoffs) to be installed. 2 more replies. 75 - 150 comment karma. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. We get our money back plus the $15 chargeback fee. 00, and that until I pay that amount I will not be able. I've done it successfully. Always get it inspected if it is a large $ shipment. Type "seller support" in your search bar on seller central home page and work from there. In a given year, 4-8 disputes on 5,000-6,000 transactions. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. Most companies will ban you for a chargeback, yes. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. Start a chargeback, explaining to your card issuer that the merchant is refusing to process the legally required return and refund due to merchant's clerical incompetence. What are the chances I'll get banned? Issues & Disputes. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Capital One denied the chargeback, claiming we didn’t provide the right evidence. OP doesn't seem to merely be unhappy with the good or service. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. r/personalfinance. Wholesale order disputes. Rather than being handled by credit card networks and payment processors, these transfers are sent from bank to bank through an automated clearing house. They can try and dispute it, but I can always find a way to win. What a sham. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. by banning me from backing projects in the. So, I CAN chargeback, and it CAN go through. With each chargeback the issuer selects and submits a numeric reason code. O. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. You have to pay them the amount you stole from them. Here is what you need to know to win CBs when you get them. $2,000 Fraud Chargeback. It seemed like a simple story. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. I'm not so sure about the 90 day. it can be bought from Alibaba and the cost of buying is 10000RMB. even after the chargeback is closed, they want bank. So understand, it's not a step in resolution, it's an angry divorce. "The chargeback process, as outlined under US law, applies only to payment card transactions. 0. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. I_Ron_Butterfly. Alibaba TA order not received for over 1 year. I paid via trade assurance and opened a dispute in April 2022 which is still open. Update: REFUND DENIED! The Alibaba refund claim response is below. This chargeback was initiated a month after his stay (he stayed 5 nights) so our security camera footage has already been wiped. Maybe the product you received was defective or you didn’t receive what you ordered. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. ) I've won a chargeback before. by mazophiliac. This development is a. Most likely, if they don't have it, they will be able to source the vape products for you. I got my full refund as I did a chargeback. Upload the video and or the pictures as evidence. It means the issuer has placed a stop or hold on a transaction. com. The figures arrive and the heads do not shake. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. ago It's not an easy process. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. The package kept getting "updates," for the next week, but stayed in the same distribution center. NO business promotion, blog spam, rants, lead generation, success stories, unsolicited instructional texts, treatise, or how-to's are permitted in posts. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. Unfortunately adidas won’t do anything and tell you to work with fed ex. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. Vet your supplier first before sending any money. ago. If they convince your bank of such, that money will be taken back out of your account. The case with PayPal was closed on December 15th, 2022. We would like to show you a description here but the site won’t allow us. Type in the name of the merchant or the company and information regarding the payment. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. Input your full name and bank information. In the future it's a good idea to avoid doing a chargeback. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Alibaba's Final Decision . All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. It varies widely. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. 11. 2. Chargebacks instead of disputes everyone! Tips & Reviews. All looked OK and settled. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. MOQ is 12. Offline order disputes. FYI Fraud Protect is only available to U. We have never lost a “unacceptable” product chargeback due to this set up. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. Though im happy you got your money back. 18 hours ago · ReddIt. 14 comments. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. You need to report your card as stolen, not wait to file a charge back. But no refund! : r/Alibaba. I purchased eight customized bobbleheads made to look like my friends. However i got a beautiful moissanite silver tennis chain from alibaba for 250$ that harlem bling sells for 700$. We opened a refund dispute and escalated it today. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. It doesn't extend to bank transfers. 5. This will not only affect products coming from China, but also from the other countries outside the European. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. The price is USD489 include shipping in our alibaba store . I sold this guy a gaming rig early February. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. Hey all. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. The seller put a fake tracking info showing completely different. That said, just from the little I know personally, I'd suggest against it and would call Apple directly and escalate. No they pull the money from the account you filed a chargeback on. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. Before sharing sensitive information, make sure you’re on a federal government site. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. Hi, I'm in the process of trying to make an order off Alibaba using my Mastercard debit card - but the payment keeps failing. It means the issuer has placed a stop or hold on a transaction. An important part of the investigation is to check past history. 5. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. - I've shared the information from the delivery company. Order at risk of no refund even if Trade Assurance/pay through Paypal. ago. I am looking to buy a bulk order on Alibaba, I have gone through the processes of mocks and samples and etc. Do not pay in full at once 2. A friend of mine had a very unpleasant experience with a gold supplier. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". My package arrived in my city at the local post office (USA) on 06-03. This is the way modern customers. Only the quotation. Twitch Donation Chargeback. Yes, but the suppliers behind it range from garbage to gold with absolutely no way to validate without test purchasing AND continually evaluating on a order-by-order basis. Posted by. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Type in the name of the merchant or the company and information regarding the payment. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Credit card. Add a screenshot of service documentation. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. •. View community ranking In the Top 10% of largest communities on Reddit. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. The service or merchandise was delivered as described. ago. Buyers have no real value for Alibaba. A lot of laziness and bad workers can extend this months before a chargeback appears. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. com trade partner, our security team has already begun processing your case. This. eilzaabeth Buyer + Seller • 1 yr. Common ruses include the pick-your-pocket-while-being-super-helpful guru type scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. It should be illegal to ban a customer for a chargeback when it is in their favor. They're unlikely to investigate further into why you did that and just ban you. Good luck, but you got scammed, and nothing can help you recover as the bank is involved. I think if you state your case the bank should side with you, although I don't know how much teeth your bank has. They can try to contest it but since they haven't shipped, they don't have a table leg to stand on. Deliveroo can dispute this. It doesn't extend to bank transfers. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. Add a Comment. 15. Respond to refunds quickly. Open a dispute and select something like, received wrong or faulty item. Keep it short (get to the point, quickly). You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. The invoice said “bobbleheads”. It is the most significant reorganization in the Chinese e-commerce giant’s history. 1. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Need some advice on a dispute with Alibaba seller . First, reach out to the company that sold the product or service to you. Reservation total $2000. If the customer does not make a full attempt, the chargeback is not valid. Only the quotation. 21, 2023, 8:42 AM PST. Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency. If the above isn't an option, stop by your local police department and file a police report for theft. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. In addition they could lock your account. After a couple of weeks or so the dispute will be settled and you'll get your money back. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. This post is intended to help anyone looking to source new equipment through Alibaba. If the dispute is valid, you will be asked to respond with your side within 5 days. You cannot process a chargeback. Pre-arbitration (pre. I asked Google to refund it within a day of it posting to my account and the Google rep refused. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. Just choose a signficant over-promise and you should be okay. 1688. I've gotten a 100% refund when a seller has sent the wrong item. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. It sounds like you're concerned with quality, which is a perfectly acceptable reason to chargeback. Almost all platforms are vulnerable to chargebacks, because it’s not the. I decided to use my debit card. 8. Last year (2020) I booked 340/365 days, 2019 was 365/. 02%) posted its latest quarterly report on Feb. Scummy merchants know this and will thus pull tricks like this. Smooth_Math_8315. 3. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. We stopped taking amex cards because of chargebacks. We get our money back plus the $15 chargeback fee. Bank will investigate (and if required, will contact cardholder for additional info) to determine if a chargeback can be made. Remember to: Keep it concise (no flowery language or unnecessary details). It's handled by the credit card companies, not your e-commerce software provider or even payment processor. rebel1031. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction with their issuing bank. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. Step 1: Place your order through Trade Assurance. They have a Shopify plugin as well. Go to Alibaba r/Alibaba • by West_University_475. ago. So after years of streaming our first chargeback happened. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. Ryenfresco. sixthandelm. The payment was made on 30th of January and they Shipped it on 13th of February. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Select you want a refund, fill in the amount you want to get refunded. Alibaba is a site for whole sale purchases with many products having minimum order quantities. One stop brings you to the world. This contract is only valid for the products. We install everything and make it fit as best as possible, for being a cheap knockoff. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. Nov. com trade partner, our security team has already begun processing your case. Google, along with most other companies, do not take chargebacks lightly. Duplicate charge. Especially going into this time of the year when sales are up and it’s not your “regular” customers. Even so, your chances are extremely slim as. SandAndShells • 2 yr. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". I just don't want to get taken either, and my business is entirely bootstrapped so every penny counts. Pinanims • 1 yr. It could be fair to consider a dispute as the first stage in the chargeback process. Updated the claim with the tracking. Of the latter category, lost two disputes - both via AX - in the past 10-12 years. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. In general, the charge back reasons are: Unauthorized charge. 8 comments. What can I do as I can’t pay with my card anymore. Chargebacks are not intended to be used simply because you're unhappy with the good or service. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. And the evidence here is not that clear. 9K. Trade assurance and wholesale order disputes. The owners of the website are very shady. Every email I get, no matter the amount of the chargeback, ruins my day. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. Share this graphic on your website or blog. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. Alibaba refused to refund me the full amount. Join for free Messages Orders ErikMalik. sixthandelm. I own a small business and this holiday season I opened a small holiday pop up shop at a market. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. They're gone and you're screwed. If they still deny it at that point, then definitely do a chargeback through your bank. You can also turn the customer over to collections. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. We would like to show you a description here but the site won’t allow us. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow. The customer's credit card company / bank makes the determination on the chargeback. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. 57. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. I generally wait 20 days but its personal preference. To all participants. 23. tv/Man_of_the_Rain • 2 yr. 11. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. Alibaba to split into 6 units. to be precise 6 chargebacks. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. I also know people that were outright banned by contacting their bank to chargebacks. View community ranking In the Top 10% of largest communities on Reddit. Always paying through Ali-Baba after order is made on WhatsApp. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. My payment processors haves saved me and my business. Gbpacker22 • 1 yr. You're going to have to ask them how you pay them back. I filed a chargeback with my CC. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. Join for free Messages OrdersHelp with defective/damaged Alibaba order. Today he requested a chargeback on his credit card claiming it was fraud. ago. wessneijder • • 6 yr. In short, the customer is usually going to win a charge back for a card not preset transaction. A buyer can file a claim for either item not received, or item not as described up to 180 days after the transaction date. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. thanks. Our supplier is refusing to refund us unless we send items back. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. The transaction fee is alibaba themselves taking their cut. The idea. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Best. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Shopify are very good at making the process to fight a charge back easy. An online shop with your company logo (website and app). I messaged them and they said that I can just submit feedback. If there are any, the amount will be taken away from your balance and. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. Essentially they review all your transactions and will give an “approved” or “declined” decision. You can even link one of EA's apology statements as proof, which would help. Best. An example would be the tracking page from USPS with address, delivery status, etc. On light side , I received a shipment of refurbished l3s from alibaba that are absolutley beautiful. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. • 2 yr. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . Refund Process on Alibaba. r/smallbusiness. Same. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. If still no response is from the Supplier’s side, turn your heads to Alibaba. Select you want a refund, fill in the amount you want to get refunded. com is encrypted, secure, and processed in as quickly as 2 hours. It's ridiculous and not the intended purpose of chargebacks. 8 comments. com, the following Rules will apply. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). -Number three, monetize the value of non. From there support can help you refund the unwanted charge. (I learned this through dealing with morons on the internet. Open a dispute and select something like, received wrong or faulty item. RedactedRedditery • 2 yr. However, grats that you got your money back though. On aliexpress, the price of the product itself is only around $11, free shipping. ) you can just buy them off Alibaba in bulk. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. They will usually initiate it if the negotiation falls through. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. This was under Kakao though. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. Therefore, if you believe a payment is fraudulent, refund it. Now awaiting another two, I really have no hope. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. Add an additional document that supports your case. My package arrived in my city at the local post office (USA) on 06-03. Stripe is a scam. Got my money back through credit card chargeback. • 1 yr. Thanks heaps!! Was the order on Dec 17th, 22 gone. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Go to Alibaba r/Alibaba •. Below follows an overview of the Alibaba Trade Assurance process. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. The reason was poor quality of goods. ago. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense.